Website

Terms and Conditions

BACKGROUND

  • These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.groomsfarm.co.uk (“Our Site”).  Please read these Terms and Conditions carefully and ensure that you understand them.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site.  If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately.

  1. Definitions and Interpretation

    • In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings.

     

    “Content”

    means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and

    “We/Us/Our”

    means A.J. Groom & Son , a company registered in England under 04915209, whose registered address is Anglo Dutch, 28 Gamnel, Tring, Hertfordshire, HP23 4LJ

     and whose main trading address is Willowdene Farm, Ford End, Ivinghoe LU& 9EA.

    1. Information About Us
      • Our Site, www.groomsfarm.co.uk, is owned and operated by A.J. Groom & Son, a limited company registered in England under 04915209, whose registered address is Anglo Dutch, 28 Gamnel, Tring, Hertfordshire, HP23 4LJ and whose main trading address is Willowdene Farm, Ford End, Ivinghoe LU& 9EA.. Our VAT number is <<insert VAT number>>.
      • We are a member of NCASS.

     

    1. Access to Our Site
      • Access to Our Site is free of charge.
      • It is your responsibility to make any and all arrangements necessary in order to access Our Site.
      • Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

     

     

    1. Intellectual Property Rights
      • All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
      • Subject to sub-Clauses 3 and 4.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
      • You may:
        • Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
        • Download Our Site (or any part of it) for caching;
        • Print one copy of any pages from Our Site;
        • Download extracts from pages on Our Site; and
        • Save pages from Our Site for later and/or offline viewing.
      • Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
      • You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.
      • Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

     

    1. Links to Our Site
      • You may link to Our Site provided that:
        • You do so in a fair and legal manner;
        • You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
        • You do not use any logos or trade marks displayed on Our Site without Our express written permission; and
        • You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
      • You may link to any page of Our Site.

      • The content restrictions in sub-Clause 5.4 do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of sub-Clause 5.4. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content.  You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.

     

    1. Links to Other Sites

    Links to other sites may be included on Our Site.  Unless expressly stated, these sites are not under Our control.  We neither assume nor accept responsibility or liability for the content of third party sites.  The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

     

    1. Disclaimers
      • Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only.  Professional or specialist advice should always be sought before taking any action relating to food, farming, cooking or eating.
      • Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
      • We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

     

    1. Our Liability
      • To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
      • To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
      • Our Site is intended for non-commercial use only. If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
      • We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
      • We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
      • Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

     

    1. Viruses, Malware and Security
      • We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
      • You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
      • You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
      • You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
      • You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
      • By breaching the provisions of sub-Clauses 9.3 to 9.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them.  Your right to use Our Site will cease immediately in the event of such a breach.

     

    1. Acceptable Usage Policy
      • You may only use Our Site in a manner that is lawful. Specifically:
        • you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
        • you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
        • you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
        • you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
      • We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 10 or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
        • suspend, whether temporarily or permanently, your right to access Our Site;
        • issue you with a written warning;
        • take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
        • take further legal action against you as appropriate;
        • disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
        • any other actions which We deem reasonably appropriate (and lawful).
      • We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.

     

    1. Privacy and Cookies

    Use of Our Site is also governed by Our Cookie and Privacy Policies, available from www.groomsfarm.co.uk/polcieis and www.groomsfarm.co.uk/policies.  These policies are incorporated into these Terms and Conditions by this reference.

     

    1. Changes to these Terms and Conditions
      • We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page.  Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented.  You are therefore advised to check this page from time to time.
      • In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

     

    1. Contacting Us

    To contact Us, please email Us at info@groomsfarm.co.uk or using any of the methods provided on Our contact page at www.groomsfarm.co.uk/contact.

     

    1. Communications from Us
      • If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
      • We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time.  Any and all marketing emails sent by Us include an unsubscribe link.  If you opt out of receiving emails from Us at any time, it may take up to 7 working days business days for Us to comply with your request.  During that time, you may continue to receive emails from Us.
      • For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at info@groomsfarm.co.uk or via www.groomsfarm.co.uk/contact.

     

    1. Data Protection
      • All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
      • For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy www.groomsfarm.co.uk/policies and Cookie Policy www.groomsfarm.co.uk/policies.

     

    1. Law and Jurisdiction
      • These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
      • If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.
      • If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
      • If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the nonexclusive jurisdiction of the courts of England & Wales.
Ts & Cs

Privacy Policy

Privacy Policy

  • BACKGROUND:

     

    A.J. Groom & Son ltd understands that your   privacy is important to you and that you care about how your   personal data is used. We respect and value the privacy of everyone who visits this website, www.groomsfarm.co.uk (“Our  Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with Our  obligations and your   rights under the law.

     

    Please read this Privacy Policy carefully and ensure that you understand it. Your   acceptance of this Privacy Policy is requested www.groomsfarm.co.uk/policies.

     

    1. Definitions and Interpretation

    In this Policy the following terms shall have the following meanings: 

     

    “Account”

    means an account required to access and use certain areas and features of Our  Site;

    “Cookie”

    means a small text file placed on your   computer or device by  Our  Site when you visit certain parts of Our  Site and when you use certain features of Our  Site. Details of the Cookies used by Our  Site are set out in Part 14, below; and

    “Cookie Law”

    means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;



    1. Information About Us

    Our  Site is owned and operated by A.J. Groom & Son ltd, a limited company registered in England under company number 04915209.

    Registered address: Anglo Dutch, 28 Gamnel, Tring, Hertfordshire, HP23 4LJ

    .

    Main trading address: Willowdene Farm, Ivinghoe LU7 9EA.

    VAT number: <<insert VAT number>>.]

    Data Protection Officer: Josh Thompson.

    Email address: josh.thompson@groomsfarm.co.uk.

    Telephone number: 07456574405.

    Postal address: Willowdene Farm, Ivinghoe LU7 9EA.]

     

     

    1. What Does This Policy Cover?

    This Privacy Policy applies only to your   use of Our  Site. Our  Site may contain links to other websites. Please note that we have no control over how your   data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

     

    1. What Is Personal Data?

    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

    Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your   name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

     

    1. What Are My Rights?

    Under the Data Protection Legislation, you have the following rights, which We will always work to uphold:

    1. The right to be informed about Our collection and use of your   personal data. This Privacy Policy should tell you everything you need to know, but you can always contact Us to find out more or to ask any questions using the details in Part 15.
    2. The right to access the personal data We hold about you. Part 13 will tell you how to do this.
    3. The right to have your  personal data rectified if any of your   personal data held by Us is inaccurate or incomplete. Please contact Us using the details in Part 15 to find out more.
    4. The right to be forgotten, i.e. the right to ask Us to delete or otherwise dispose of any of your  personal data that We Please contact Us using the details in Part 15 to find out more.
    5. The right to restrict (i.e. prevent) the processing of your  personal data.
    6. The right to object to Us using your  personal data for a particular purpose or purposes.
    7. The right to withdraw consent. This means that, if We are relying on your  consent as the legal basis for using your   personal data, you are free to withdraw that consent at any time.
    8. The right to data portability. This means that, if you have provided personal data to Us directly, We are using it with your  consent or for the performance of a contract, and that data is processed using automated means, you can ask Us for a copy of that personal data to re-use with another service or business in many cases.
    9. Rights relating to automated decision-making and profiling. We do not use your  personal data in this way.

    For more information about Our  use of your   personal data or exercising your   rights as outlined above, please contact Us using the details provided in Part 15.

    It is important that your   personal data is kept accurate and up-to-date. If any of the personal data We hold about you changes, please keep Us informed as long as We have that data.

    Further information about your   rights can also be obtained from the Information Commissioner’s Office or your   local Citizens Advice Bureau.

    If you have any cause for complaint about Our use of your   personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your   concerns Our selves however, so please contact Us first, using the details in Part 15.

     

    1. What Data Do You Collect and How?

    Depending upon your   use of Our Site, We may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about Our use of Cookies and similar technologies and Our Cookie Policy www.groomsfarm.co.uk/policies. We do not collect any ‘special category’ or ‘sensitive’ personal data OR personal data relating to children AND data relating to criminal convictions and offences.

     

    Data Collected

    How We Collect the Data

    Identity Information including Name and address.

    Through forms on our website.

    Contact information including Mobile, Email, phone number.

    Through forms on our website

     

    1. How Do You Use My Personal Data?

    Under the Data Protection Legislation, We must always have a lawful basis for using personal data. The following table describes how We may use your   personal data, and Our lawful bases for doing so:

    We use people’s data to contact them regarding orders and anything related to orders. We may also use your data to inform you of any relevant information and promotional information that may be of interest to you.

    With your   permission and where permitted by law, We may also use your   personal data for marketing purposes, which may include contacting you by email AND telephone AND text message AND post with information, news, and offers on Our products AND services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your   rights and comply with Our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your   express opt-in consent before sharing your   personal data with third parties for marketing purposes and you will be able to opt-out at any time.

    Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that We do not control the activities of such third parties, nor the data that they collect and use themselves, and We advise you to check the privacy policies of any such third parties.

    We use the following automated systems for carrying out certain kinds of decision-making AND profiling. If at any point you wish to query any action that We take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact Us to find out more using the details in Part 15.

    We will only use your   personal data for the purpose(s) for which it was originally collected unless We reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your   personal data for that purpose. If We do use your   personal data in this way and you wish Us to explain how the new purpose is compatible with the original, please contact Us using the details in Part 15.

    If We need to use your   personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, We will inform you and explain the legal basis which allows Us to do so.

    In some circumstances, where permitted or required by law, We may process your   personal data without your   knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your   legal rights.

     

    1. How Long Will You Keep My Personal Data?

    We will not keep your   personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your   personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

    We will hold personal data for the maximum time allowed by current law.

     

     

    1. How and Where Do You Store or Transfer My Personal Data?

    We will only store or transfer your   personal data OR store or transfer some of your   personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.

     

    AND

     

    We will only store or transfer your   personal data OR store or transfer some of your   personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your   personal data will be fully protected under the Data Protection Legislation, GDPR, and to equivalent standards by law.

     

    AND

     

    We may store or transfer some or all of your   personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein) OR EEA. These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and the EEA. This means that We will take additional steps in order to ensure that your   personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

    We share your   data within the group of companies of which We are a part. Where this involves the transfer of personal data outside the EEA, Our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.

    AND

    We share your   data with external third parties, as detailed below in Part 10, that are based outside of the EEA. The following safeguards OR are applied to such transfers:

    We will only transfer your   personal data to third countries whose levels of data protection are deemed ‘adequate’ by the European Commission. More information is available from the European Commission.

    AND

    We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts require the same levels of personal data protection that would apply under the Data Protection Legislation. More information is available from the European Commission.

    AND

    Where We transfer your   data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

    Please contact Us using the details below in Part 15 for further information about the particular data protection mechanisms used by Us when transferring your   personal data to a third country.

    The security of your   personal data is essential to us, and to protect your   data, We take a number of important measures, including the following:

    • limiting access to your  personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
    • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your  personal data) including notifying you and the Information Commissioner’s Office where We are legally required to do so;

     

    1. Do You Share My Personal Data?

    We will not share any of your   personal data with any third parties for any purposes, subject to the following exceptions

    If We sell, transfer, or merge parts of Our business or assets, your   personal data may be transferred to a third party. Any new owner of Our business may continue to use your   personal data in the same way(s) that We have used it, as specified in this Privacy Policy.

    In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

     

    We may sometimes contract with the following third parties to supply certain products AND services.

    If any of your   personal data is shared with a third party, as described above, We will take steps to ensure that your   personal data is handled safely, securely, and in accordance with your   rights, Our obligations, and the third party’s obligations under the law, as described above in Part 9.

    If any personal data is transferred outside of the EEA, We will take suitable steps in order to ensure that your   personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.

    If We sell, transfer, or merge parts of Our business or assets, your   personal data may be transferred to a third party. Any new owner of Our business may continue to use your   personal data in the same way(s) that We have used it, as specified in this Privacy Policy.

    In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

     

    1. How Can I Control My Personal Data?
      • In addition to your  rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your   personal data. In particular, We aim to give you strong controls on Our use of your   data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your   details and by managing your   Account).
      • You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

     

    1. Can I Withhold Information?

    You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

    You may restrict Our use of Cookies. For more information, see Part 14 and Our Cookie Policy www.groomsfarm.co.uk/policies.

     

    1. How Can I Access My Personal Data?

    If you want to know what personal data We have about you, you can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell Us everything We need to know to respond to your   request as quickly as possible.

    There is not normally any charge for a subject access request. If your   request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

    We will respond to your   subject access request within one month and, in any case, not more than one month of receiving it. Normally, We aim to provide a complete response, including a copy of your   personal data within that time. In some cases, however, particularly if your   request is more complex, more time may be required up to a maximum of three months from the date We receive your   request. You will be kept fully informed of Our progress.

     

    1. How Do You Use Cookies?

    Our Site may place and access certain first-party Cookies on your   computer or device. First-party Cookies are those placed directly by Us and are used only by us. We use Cookies to facilitate and improve your   experience of Our Site and to provide and improve Our products AND services. We have carefully chosen these Cookies and have taken steps to ensure that your   privacy and personal data is protected and respected at all times.

    By using Our Site, you may also receive certain third-party Cookies on your   computer or device. Third-party Cookies are those placed by websites, services, and parties other than us. Third-party Cookies are used on Our Site. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site and your   use and experience of Our Site will not be impaired by refusing consent to them.

    All Cookies used by and on Our Site are used in accordance with current Cookie Law.

    Before Cookies are placed on your   computer or device, you will be shown a pop up requesting your   consent to set those Cookies. By giving your   consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

    Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your   consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your   internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your   privacy is not at risk by allowing them.

    The following first-party Cookies may be placed on your   computer or device:

     

    Name of Cookie

    Purpose

    Strictly Necessary

    Facebook

    Helping tailor user experience

    No

    Google

    Helping us to understand our customer demographics

    No

     

    WooCommerce

    To improve user experience online

    Yes

     

    and the following third-party Cookies may be placed on your   computer or device:

     

     

    Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND services offered through it.

    The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your   privacy or your   safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

     

    In addition to the controls that We provide, you can choose to enable or disable Cookies in your   internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your   internet browser or the documentation that came with your   device.

    You can choose to delete Cookies on your   computer or device at any time, however you may lose any information that enables you to access Our  Site more quickly and efficiently including, but not limited to, login and personalisation settings.

    It is recommended that you keep your   internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your   internet browser and manufacturer of your   computer or device if you are unsure about adjusting your   privacy settings.

    1. How Do I Contact You?

    To contact Us about anything to do with your   personal data and data protection, including to make a subject access request, please use the following details (for the attention of Josh Thompson):

    Email address: josh.thompson@groomsfarm.co.uk.

    Telephone number: 07456574405.

     

    1. Changes to this Privacy Policy

    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection.

    Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your   first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 29th March 2020.

  1. Definitions and Interpretation

    • In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

     

    “Content”

    means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and

    “We/Us/Our”

    means A.J. Groom & Son, a company registered in England under 04915209

    , whose registered address is Anglo Dutch, 28 Gamnel, Tring, Hertfordshire, HP23 4LJ

     and whose main trading address is Willowdene Farm, Ford End, Ivinghoe LU& 9EA.

    1. Information About Us
      • Our Site, www.groomsfarm.co.uk, is owned and operated by A.J. Groom & Son, a limited company registered in England under 04915209, whose registered address is Anglo Dutch, 28 Gamnel, Tring, Hertfordshire, HP23 4LJ and whose main trading address is Willowdene Farm, Ford End, Ivinghoe LU& 9EA.. Our VAT number is <<insert VAT number>>.
      • We are a member of NCASS.

     

    1. Access to Our Site
      • Access to Our Site is free of charge.
      • It is your responsibility to make any and all arrangements necessary in order to access Our Site.
      • Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

     

     

    1. Intellectual Property Rights
      • All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
      • Subject to sub-Clauses 3 and 4.6  you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
      • You may:
        • Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
        • Download Our Site (or any part of it) for caching;
        • Print one copy of any pages from Our Site;
        • Download extracts from pages on Our Site; and
        • Save pages from Our Site for later and/or offline viewing.
      • Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
      • You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.
      • Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

     

    1. Links to Our Site
      • You may link to Our Site provided that:
        • You do so in a fair and legal manner;
        • You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
        • You do not use any logos or trade marks displayed on Our Site without Our express written permission; and
        • You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
      • You may link to any page of Our Site.
      • The content restrictions in sub-Clause 5.4 do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of sub-Clause 5.4. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content.  You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.

     

    1. Links to Other Sites

    Links to other sites may be included on Our Site.  Unless expressly stated, these sites are not under Our control.  We neither assume nor accept responsibility or liability for the content of third party sites.  The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

     

    1. Disclaimers
      • Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only.  Professional or specialist advice should always be sought before taking any action relating to food, farming, cooking or eating.
      • Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
      • We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

     

    1. Our Liability
      • To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
      • To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
      • Our Site is intended for non-commercial use only. If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
      • We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
      • We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
      • Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

     

    1. Viruses, Malware and Security
      • We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
      • You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
      • You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
      • You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
      • You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
      • By breaching the provisions of sub-Clauses 9.3 to 9.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them.  Your right to use Our Site will cease immediately in the event of such a breach.

     

    1. Acceptable Usage Policy
      • You may only use Our Site in a manner that is lawful. Specifically:
        • you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
        • you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
        • you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
        • you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
      • We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 10 or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
        • suspend, whether temporarily or permanently, your right to access Our Site;
        • issue you with a written warning;
        • take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
        • take further legal action against you as appropriate;
        • disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
        • any other actions which We deem reasonably appropriate (and lawful).
      • We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.

     

    1. Privacy and Cookies

    Use of Our Site is also governed by Our Cookie and Privacy Policies, available from www.groomsfarm.co.uk/polcieis and www.groomsfarm.co.uk/policies.  These policies are incorporated into these Terms and Conditions by this reference.

     

    1. Changes to these Terms and Conditions
      • We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page.  Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented.  You are therefore advised to check this page from time to time.
      • In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

     

    1. Contacting Us

    To contact Us, please email Us at info@groomsfarm.co.uk or using any of the methods provided on Our contact page at www.groomsfarm.co.uk/contact.

     

    1. Communications from Us
      • If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
      • We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time.  Any and all marketing emails sent by Us include an unsubscribe link.  If you opt out of receiving emails from Us at any time, it may take up to 7 working days business days for Us to comply with your request.  During that time, you may continue to receive emails from Us.
      • For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at info@groomsfarm.co.uk or via www.groomsfarm.co.uk/contact.

     

    1. Data Protection
      • All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
      • For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy www.groomsfarm.co.uk/policies and Cookie Policy www.groomsfarm.co.uk/policies.

     

    1. Law and Jurisdiction
      • These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
      • If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.
      • If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
      • If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the nonexclusive jurisdiction of the courts of England & Wales.

E-Commerce

Terms of sale

  • BACKGROUND:

     

                These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us to consumers through this website, www.groomsfarm.co.uk (“Our Site”).  Please read these Terms of Sale carefully and ensure that you understand them before ordering any Goods from Our Site.  You will be required to read and accept these Terms of Sale when ordering Goods.  If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site.  These Terms of Sale, as well as any and all Contracts are in the English language only.

     

     

    1. Definitions and Interpretation
      • In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

     

    “Contract”

    means a contract for the purchase and sale of Goods, as explained in Clause 8;

    “Goods”

    means the goods sold by Us through Our Site;

    “Goodwill Guarantee”

    means the goodwill guarantee offered by A.J. Groom & Son ltd, a limited company registered in England under 04915209

    , whose registered address is Anglo Dutch, 28 Gamnel, Tring, Hertfordshire, HP23 4LJ

     and whose main trading address is Willowdene Farm, Ford End, LU7 9EA which exists to enhance the legal rights of Our customers to change their mind and return Goods to Us;

    “Order”

    means your order for Goods;

    “Order Confirmation”

    means our acceptance and confirmation of your Order;

    “Order Number”

    means the reference number for your Order; and

    “We/Us/Our”

    means A.J. Groom & Son ltd, a company registered in England under 04915209, whose registered address is Anglo Dutch, 28 Gamnel, Tring, Hertfordshire, HP23 4LJ and whose main trading address is Willowdene Farm, Ford End, LU7 9EA.

     

    1. Information About Us
      • Our Site, www.groomsfarm.co.uk, is owned and operated by J. Groom & Son ltd, a limited company registered in England under 04915209, whose registered address is Anglo Dutch, 28 Gamnel, Tring, Hertfordshire, HP23 4LJ and whose main trading address is Willowdene Farm, Ford End, LU7 9EA.  Our VAT number is <<insert VAT number>>.
      • We are a member of NCASS.

     

     

    1. Access to and Use of Our Site
      • Access to Our Site is free of charge.
      • It is your responsibility to make any and all arrangements necessary in order to access Our Site.
      • Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
      • Use of Our Site is subject to our Website Terms of Use www.groomsfarm.co.uk/policies. Please ensure that you have read them carefully and that you understand them.

     

    1. Age Restrictions
      • Consumers may only purchase Goods through Our Site if they are at least 18 years of age.


    2. Business Customers

    These Terms of Sale do not apply to customers purchasing Goods in the course of business.  If you are a business customer, please consult our Business Terms of Sale www.groomsfarm.co.uk/policies.

     

    1. International Customers

    Please note that We only deliver within the United Kingdom.

     

    1. Goods, Pricing and Availability
      • We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
        • Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
        • Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary and
        • Due to the nature of the Goods sold through Our Site, there may be up to a 20% variance in the size, capacity dimensions, measurements, weight, of those Goods between the actual Goods and the description.
      • Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 11 if you receive incorrect Goods (i.e. Goods that are not as described).
      • Where appropriate, you may be required to select the required size, of the Goods that you are purchasing.
      • We cannot guarantee that Goods will always be available. Stock indications are not provided on Our Site, and are subject to change on a regular basis.
      • Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods.
      • We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. All pricing information is reviewed and updated every month. Changes in price will not affect any order that you have already placed (please note sub-Clause 7.9 regarding VAT, however).
      • All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake.  If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order.  If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it).  We will not proceed with processing your Order in this case until you respond.  If We do not receive a response from you within 7 days, We will treat your Order as cancelled and notify you of this in writing.
      • In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
      • All prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
      • Delivery charges are not included in the price of Goods displayed on Our Site. For more information on delivery charges, please refer to www.groomsfarm.co.uk/policies.  Delivery options and related charges will be presented to you as part of the order process.

     

    1. Orders – How Contracts Are Formed
      • Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it.
      • If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it.  If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end.  If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
      • No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that we have accepted it.]  Our acceptance is indicated by Us sending you an Order Confirmation by email.  Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
      • Order Confirmations shall contain the following information:
        • Your Order Number;
        • Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
        • Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
        • Estimated delivery date(s);
      • We will also include a paper copy of the Order Confirmation with your Goods.
      • In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 5 working days.
      • Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Goods unless you specifically request that We make a refund using a different method.

     

    1. Payment
      • Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until We dispatch your Goods.
      • We accept the following methods of payment on Our Site:
        • Cash;
        • Card Payments;
        • Cheque;
        • Bank Transfers;

     

    1. Delivery, Risk and Ownership
      • All Goods purchased through Our Site will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 14).
      • If for any reason we are unable to deliver the Goods to your chosen delivery address, we will leave a note informing you that the Goods have been returned to our premises with instructions for arranging re-delivery. If you do not collect the Goods or arrange for re-delivery, we will contact you to ask for further instructions. We may charge you for storage costs and for re-delivery. If we cannot contact you despite our reasonable efforts, or we cannot arrange re-delivery or collection, we may end the Contract and issue you with a refund but may deduct a reasonable sum in compensation for any net costs incurred by us as a result.
      • In the unlikely event that We fail to deliver the Goods within 30 calendar days of Our Order Confirmation (or as otherwise agreed or specified as under sub-Clause 10.1), if any of the following apply you may treat the Contract as being at an end immediately:
        • We have refused to deliver your Goods; or
        • In light of all relevant circumstances, delivery within that time period was essential; or
        • You told Us when ordering the Goods that delivery within that time period was essential.
      • If you do not wish to cancel under sub-Clause 10.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If We fail to meet the new deadline, you may then treat the Contract as being at an end.
      • You may cancel all or part of your Order under sub-Clauses 10.3 or 10.4 provided that separating the Goods in your Order would not significantly reduce their value. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 5 working days.  Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection.  In either case, We will bear the cost of returning the cancelled Goods.
      • Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address including, where relevant, any alternative address you have provided.
      • Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
      • Any refunds due under this Clause 10 will be made using the same payment method that you used when ordering the Goods unless you specifically request that We make a refund using a different method.

     

    1. Faulty, Damaged or Incorrect Goods
      • By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any digital content is included in the Goods, that digital content must also conform.  If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us at info@groomsfarm.co.uk as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.  Your available remedies will be as follows:
        • Beginning on the day that you receive the Goods (and ownership of them) you have a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.
        • If you do not wish to reject the Goods, or if the 30 calendar day rejection period has expired, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund.  If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods.  If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
        • If, after a repair or replacement, the Goods still do not conform (or if We cannot repair or replace them, as described above, or have failed to act within a reasonable time or without significant inconvenience to you), you may ask Us to attempt the repair or replacement again (you do not have to give Us multiple opportunities to do so if you do not want to), or you have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.
        • If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.
        • Within a period of six years after you have received the Goods (and ownership of them), if the Goods do not last a reasonable length of time, you may be entitled to a partial refund. Please be aware that after six months have passed since you received the Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.
      • Please note that you will not be eligible to claim under this Clause 11 if We informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 11 merely because you have changed your mind.  If you are a consumer, you have a legal right to a 14 calendar day cooling-off period ,which is further supplemented by Our Goodwill Guarantee, bringing it to a total of 30 calendar days, within which you can return Goods for this reason.  Please refer to Clause 12 for more details.
      • Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.
      • Any and all refunds issued under this Clause 11 will include all delivery costs paid by you when the Goods were originally purchased.
      • Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Goods unless you specifically request that We make a refund using a different method.
      • For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

                                                                                                                                              

    1. Cancelling and Returning Goods if You Change Your Mind
      • If you are a consumer, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed.  You may also cancel for any reason before We send the Order Confirmation. 
      • In addition, We offer a further Goodwill Guarantee which extends the legal cooling-off period within which you may change your mind, cancel, and return the Goods as detailed below.
        • If the Goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods.
        • If the Goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods.
      • If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your decision within the cooling-off period. You may do so in any way you wish, however for your convenience.
        • Telephone: 01296 668 326;
        • Email: info@groomsfarm.co.uk;
        • Post: Willowdene Farm Ford End LU7 9EA;

    In each case, providing Us with your name, address, email address, telephone number, and Order Number.

    • We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
    • Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:
      • If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;
      • If the Goods are likely to deteriorate quickly, for example flowers or food;
      • If the Goods have been personalised or custom-made for you;
      • If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.
    • Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 12.
    • You may request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location.
    • You may return Goods to Us in person during Our business hours of 9-5 or you may return them by post or another suitable delivery service of your choice to Our returns address at Willowdene Farm, Ford End, LU7 9EA. Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause 12. We will also charge you the direct cost to Us of collection if you request that We collect the Goods from you. OR We will not charge you for collection if you request that We collect the Goods from you, or will reimburse you for reasonable postage or shipping costs (up to the equivalent of Royal Mail 1st Class Service)  The cost of returning Goods to Us should not normally exceed the cost of having them originally delivered to you if you use the same carrier.
    • Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:
      • The day on which We receive the Goods back; or
      • The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.9.1); or
      • If We are collecting the Goods under sub-Clause 12.7, the day on which you inform Us that you wish to cancel the Contract; or
      • If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
    • Refunds under this Clause 12 may be subject to deductions in the following circumstances:
      • Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.
      • Standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that We cannot reimburse for premium delivery. We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause 12. OR If a refund is issued to you under this Clause 12, you will receive a full refund of any delivery charges (including, where relevant, premium delivery).  We are required by law to reimburse standard delivery charges (or the equivalent) only.
    • Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods unless you specifically request that We make a refund using a different method.

     

    1. Our Liability to Consumers
      • We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.
      • We only supply goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale).  We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
      • Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
      • Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

     

    1. Events Outside of Our Control (Force Majeure)
      • We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.
      • If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
        • We will inform you as soon as is reasonably possible;
        • We will take all reasonable steps to minimise the delay;
        • To the extent that we cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
        • We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
        • If the event outside of Our control continues for more than 7 days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 7 days of the date on which the Contract is cancelled;
        • If an event outside of Our control occurs and continues for more than 7 days and you wish to cancel the Contract as a result, you may do so in any way you wish, however for your convenience:

    Telephone: 01296 668 326;

    Email: info@groomsfarm.co.uk;

    Post: Willowdene Farm, Ivingoe LU7 9EA;

    In each case, providing Us with your name, address, email address, telephone number, and Order Number.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled.

     

     

    1. Communication and Contact Details
      • If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 01296 668 326, by email at info@groomsfarm.co.uk, or by post at Willowdene Farm, Ivingoe LU7 9EA.
      • For matters relating the Goods or your Order, please contact Us by telephone at 01296 668 326, by email at info@groomsfarm.co.uk, or by post at Willowdene Farm, Ivingoe LU7 9EA.
      • For matters relating to cancellations, please contact Us by telephone at 01296 668 326, by email at info@groomsfarm.co.uk, by post at Willowdene Farm, Ivingoe LU7 9EA, or refer to the relevant Clauses above.

     

    1. Complaints and Feedback
      • We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
      • All complaints are handled in accordance with Our complaints handling policy and procedure, available from
      • If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:
        • In writing, addressed to Emma Stone, Willowdene Farm, Ivingoe LU7 9EA;
        • By email, addressed to Emma Stone at info@groomsfarm.co.uk;
        • By contacting Us by telephone on 01296 668 326

     

    1. How We Use Your Personal Information (Data Protection)
      • All personal data that We may collect about you and use will be collected, held, and processed in accordance with UK data protection law (including, but not limited to, the GDPR (and any successor legislation which applies following the UK’s departure from the European Union), the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003).
      • For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy 01296 668 326 and Cookie Policy 01296 668 326.

     

    1. Other Important Terms
      • We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
      • You may transfer (assign) the benefit of Our Goodwill Guarantee in Clause 12 to any person to whom you transfer ownership of the Goods after you have completed purchasing the Goods from Us (for example, by selling the Goods to that person or giving them the Goods as a gift). We may require that person to provide reasonable evidence that they are now the legal owner of the Goods in question.
      • You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.
      • The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.  This is subject to sub-Clause 18.2 and any purchaser to whom the guarantee has been transferred under that sub-Clause will be entitled to enforce the guarantee.
      • If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
      • No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
      • We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.  If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 30 days of your cancellation.

     

     

    1. Law and Jurisdiction
      • These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England & Wales.
      • If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 20.1 above takes away or reduces your rights as a consumer to rely on those provisions.
      • If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
      • If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.

     

Sending things back

Refunds & Returns

We truly appreciate the clients who purchase from Grooms Farm Shop  - thank you for considering us.

Due to the nature of our business and the products we sell, items that expire sooner than 3 months from the date of the purchase are not eligible for a refund.

For any non-perishable items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must unopened and in its original condition. Contact our customer services department to get a free shipping label.

If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.

If anything is unclear or you have more questions feel free to contact our farm shop team.

The Farm Shop

Willowdene Farm, Ford End
Ivinghoe, LU7 9EA
Info@groomsfarm.co.uk
01296 668 326

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A.J. Groom & Sons Limited T/A Groom's Farm Shop.
Registered in England & Wales. Company number: 04915209.

 

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